Glossary
What is Human Handoff?
Human handoff is when an AI conversation is flagged for a person to take over—with full context preserved in one inbox—instead of the bot guessing on sensitive or complex requests.
Direct answer
Human handoff is when an AI conversation is flagged for a person to take over—with full context preserved in one inbox—instead of the bot guessing on sensitive or complex requests.
Good handoff prevents frustrated customers and compliance issues. The AI should recognize limits (medical judgment, custom quotes, angry customers) and route cleanly.
Clarioter flags handoffs in Inbox so your team sees the full thread, can reply directly, and optionally send or dismiss follow-up drafts.
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